Terms and Conditions

CALDERON CZECH REPUBLIC s.r.o.

Company ID: 27582787

VAT ID: CZ27582787

Registered Office: Květinová 127, Svádov, 403 22 Ústí nad Labem

Office: Dlouhá 3458/2a, 400 01 Ústí nad Labem

File reference: C 36151 maintained by the Regional Court in Ústí nad Labem.

Contact:

Email: kancelar@calderon.cz

Phone: +420 474 777 200

For the purposes of these T&C, the following terms apply:

Provider—the company CALDERON CZECH REPUBLIC s.r.o., which provides services under these T&C.

Client—a natural or legal person who enters into a contract with the provider for the provision of services.

Contract—any contract concluded between the provider and the client for the provision of services.

Services—all activities provided by the provider to the client, in particular process automation, digitalization, ERP/CRM system implementation, web application development, artificial intelligence solutions, training, and space rental.

Price Quote—a written document containing the specification of services and their price, submitted by the provider to the client.

Work—the result of the provider’s activities, in particular software, web application, automated workflow, documentation, or other output of the provided services.

These T&C apply to all services provided by the provider, in particular:

• Business process automation
• Document and workflow digitalization
• ERP/CRM system implementation and management
• Web application and website development
• Artificial intelligence solutions
• Training and workshops
• Space rental (meeting room, podcast studio)

The T&C are an integral part of every contract concluded between the provider and the client, unless expressly agreed otherwise between the contracting parties.

The provider offers the following services:

Process Automation: Design, implementation, and management of automated workflows using Make, n8n platforms, and custom solutions.

Digitalization: Converting paper documents to electronic form, creating digital workflows, and integrating with existing systems.

ERP/CRM Implementation: Requirements analysis, selection of suitable solutions, implementation, user training, and subsequent support for Raynet, Helios, and other systems.

Web Applications: Design, development, and maintenance of websites and applications on the Next.js and React platform.

Artificial Intelligence: Development of AI agents, integration of language models, implementation of Microsoft 365 Copilot.

Training: Presentations and practical workshops focused on automation, AI tools, and digitalization.

Space Rental: Meeting room and podcast studio for rent including technical equipment.

A contract between the provider and the client is concluded:

• a) By signing a written contract by both contracting parties, or
• b) By acceptance of the price quotation by the client (by email or in writing), or
• c) By payment of the advance invoice issued based on the price quotation, or
• d) By actual commencement of service provision based on the order.

Before concluding the contract, the client is obliged to familiarize themselves with these T&C. By concluding the contract, the client confirms that they have read and agree to the T&C.

Service prices are determined by individual price quotation or according to the provider’s current price list.

Prices are stated without VAT unless expressly stated otherwise. VAT will be added to the price at the statutory rate.

The price quotation is valid for 30 days from its issuance, unless stated otherwise.

The provider reserves the right to adjust service prices. The client will be informed of price changes at least 30 days in advance. Price changes do not apply to already concluded contracts.

Standard payment terms:

• One-time services: 50% advance before start, 50% after completion
• Projects over CZK 100,000: Payment according to milestones defined in the contract
• Regular services: Monthly invoicing, 14-day payment term
• Workshops and training: Payment in advance before the event
• Space rental: Payment in advance or on-site

Invoice due date is 14 days from the date of issue, unless otherwise agreed.

In case of payment delay, the client is obliged to pay late payment interest of 0.05% of the outstanding amount for each day of delay.

The provider is entitled to suspend the provision of services in case of client’s payment delay longer than 14 days.

Delivery deadlines are specified in the price quotation or contract.

The provider is entitled to extend the delivery deadline in case of:

• Client’s delay in providing necessary cooperation
• Changes to the specification at the client’s request
• Force majeure circumstances

The client will be immediately informed of the deadline extension.

The work is considered delivered at the moment of:

• Written confirmation of acceptance by the client, or
• Expiry of the acceptance period without raising objections, or
• Actual use of the work by the client

The provider provides a warranty for the services provided in the following scope:

• Software solutions and automation: 6 months from delivery
• Web applications: 12 months from launch
• ERP/CRM implementation: 6 months from acceptance

The warranty applies to defects caused by the provider. The warranty does not apply to:

• Defects caused by improper use
• Interventions by third parties or the client
• Changes in third-party systems (API, platforms)
• Normal wear and tear and technology obsolescence

The client is obliged to report defects in writing without undue delay after their discovery. The provider undertakes to resolve justified complaints within 30 days of receipt.

The provider is liable for damages caused by breach of its obligations arising from the contract, up to a maximum of the price of the services provided.

The provider is not liable for:

• Lost profits of the client
• Indirect or consequential damages
• Damages caused by third parties
• Damages arising as a result of force majeure
• Damages caused by improper use of services

The client is responsible for the accuracy and completeness of materials provided to the provider. The provider is not liable for damages arising from incorrect or incomplete materials.

The client may withdraw from the contract:

• At any time before work begins—without cancellation fee
• After work begins—with payment of costs already incurred and work performed

The provider may withdraw from the contract in case of:

• Client’s payment delay longer than 30 days
• Repeated failure to provide cooperation by the client
• Material breach of contract by the client

Cancellation terms for workshops and training:

• Cancellation 14+ days in advance: 100% refund
• Cancellation 7–13 days in advance: 50% refund
• Cancellation less than 7 days in advance: No refund

Cancellation terms for space rental:

• Cancellation 48+ hours in advance: No cancellation fee
• Cancellation less than 48 hours in advance: 50% of rental price

Copyright to works created by the provider transfers to the client upon full payment of the work price.

The provider reserves the right to use general know-how, methods, and procedures obtained during the fulfillment of the contract for other clients.

The client is not entitled without the provider’s consent to:

• Provide source codes to third parties
• Modify or change delivered works without the provider’s knowledge
• Use works for purposes other than agreed

The provider is entitled to list the client in the reference list, unless otherwise agreed.

Both contracting parties undertake to maintain confidentiality regarding all facts they have learned in connection with the performance of the contract.

Confidential information includes in particular:

• Trade secrets and know-how
• Technical and technological procedures
• Price and business terms
• Personal data

The confidentiality obligation continues even after the termination of the contractual relationship, for a period of 3 years.

The confidentiality obligation does not apply to information that:

• Is or becomes publicly known
• Must be disclosed by law
• Was known before the contract was concluded

The contracting parties undertake to resolve any disputes primarily through amicable means.

For consumers: In case of dispute, the consumer has the right to contact the Czech Trade Inspection as the entity for out-of-court resolution of consumer disputes.

Czech Trade Inspection

Štěpánská 15

120 00 Prague 2

https://coi.gov.cz

If the dispute is not resolved out of court, Czech courts at the provider’s registered office have jurisdiction.

The governing law is the law of the Czech Republic.

These T&C take effect on January 21, 2026.

The provider reserves the right to change the T&C at any time. The client will be informed of changes at least 30 days in advance by email or announcement on the website.

For contractual relationships concluded before the effective date of the T&C change, the T&C in effect at the time of contract conclusion apply.

If any provision of these T&C is or becomes invalid or ineffective, the remaining provisions remain valid and effective.

All legal relationships arising on the basis of these T&C are governed by the law of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code.